1. Order Processing Requirements
- MUST HAVE A CURRENT COPY OF FFL, SALES TAX PERMIT, AND DEALER REQUEST FORM ON FILE BEFORE ANY ORDER CAN BE PROCESSED. THESE DOCUMENTS CAN BE FAXED OR EMAILED.
- PLEASE USE FULL ITEM NUMBER WHEN ORDERING.
2. Service Charges
- ORDERS LESS THAN $100.00 OF SHIPPABLE PRODUCT WILL BE CHARGED A $7.50 SERVICE CHARGE.
- IF GET GUNS N AMMO IS NOT PROVIDED WITH THE CORRECT ADDRESS OR AN ADDRESS REDIRECTION IS NECESSARY, A SERVICE CHARGE WILL BE CHARGED TO THE CUSTOMER BASED ON THE RESPECTIVE CARRIER’S CURRENT RATES.
3. Sales Tax
- APPLICABLE SALES TAX WILL BE CHARGED TO ALL CUSTOMERS THAT DO NOT HAVE A RESALE CERTIFICATE ON FILE FOR THE STATE THE ORDER IS BEING SHIPPED TO.
4. COD Fee
- COD FEE: $19.00
5. LTL Shipments
- LTL SHIPMENTS ARE SUBJECT TO ADDITIONAL FEES IF A LIFTGATE IS USED, FOR INSIDE DELIVERY, OR IF REDELIVERY IS NEEDED.
6. Payment Terms
- CUSTOMER PROMISES TO PAY ALL COSTS, INCLUDING REASONABLE ATTORNEY & COLLECTIONS FEES, INCURRED IN COLLECTING ANY PAST DUE AMOUNT.
Credit Card Ordering Instructions
- INFORM SALESPERSON OF YOUR WISH TO CHARGE TO MASTERCARD, VISA, DISCOVER, OR AMEX.
- HAVE YOUR CARD #, CARD HOLDER’S NAME, 3-DIGIT SECURITY CODE, AND EXPIRATION DATE READY TO GIVE THE SALESPERSON.
- ALL MERCHANDISE PRICES AND FREIGHT QUOTED REFLECT A 3% CASH DISCOUNT THAT CANNOT BE EARNED FOR CREDIT/DEBIT CARD ORDERS.
- WE DO NOT ACCEPT 3RD PARTY CREDIT CARDS.
Checks
- CHECKS ARE AN APPROVED FORM OF PAYMENT FOR CUSTOMERS WITH OPEN TERMS (NET 30, END OF MONTH).
- A RETURNED CHECK FEE OF $25.00 PER OCCURRENCE APPLIES TO ALL RETURNED CHECKS.
CheckFax
- THIS SERVICE ALLOWS YOU TO FAX A CHECK FOR THE EXACT AMOUNT OF THE SHIPPABLE PRODUCT OR TO PAY AN OPEN BALANCE FOR CUSTOMERS WITH OPEN ACCOUNTS. VOIDED CHECKS OR CHECK COPIES RECEIVED WILL BE PROCESSED AS AN ACH DEBIT.
ACH Payments
- UPON COMPLETION OF THE ACH AUTHORIZATION FORM, CUSTOMERS WITH ACH TERMS WILL BE DEBITED ON THE DATE THE ORDER SHIPS FROM OUR WAREHOUSE.
- UPON COMPLETION OF THE ACH AUTHORIZATION FORM, CUSTOMERS WITH OPEN TERMS CAN USE THIS SERVICE TO HAVE PAYMENTS MADE PERIODICALLY OR SCHEDULE PAYMENTS ON THE PAYMENT PORTAL.
- A RETURNED ACH FEE OF $25.00 PER OCCURRENCE APPLIES TO ALL RETURNED ACH TRANSACTIONS.
Restrictions
- GET GUNS N AMMO CANNOT POSSIBLY KNOW ALL OF THE INDIVIDUAL LOCAL, CITY, AND STATE RESTRICTIONS FOR THE PRODUCTS THAT WE SELL. THEREFORE, WE DO NOT WARRANT THAT YOU MAY LEGALLY PURCHASE, RESELL, OWN, OR USE SPECIFIC PRODUCTS OFFERED BY OUR COMPANY. MANY CITIES AND STATES PROHIBIT CERTAIN PRODUCTS, AND YOU MUST BE IN COMPLIANCE WITH LOCAL LAWS REGARDING THESE PRODUCTS. THESE PRODUCTS INCLUDE, BUT ARE NOT LIMITED TO, FIREARMS, AMMUNITION, HIGH-CAPACITY MAGAZINES (PRE-BAN AND LAW ENFORCEMENT ONLY), KNIVES, AIR GUNS, PEPPER SPRAY, AND OTHER ITEMS. WHEN YOU PLACE AN ORDER WITH US FOR PRODUCTS THAT MAY HAVE RESTRICTIONS, YOU WARRANT TO US THAT YOU ARE A LEGAL ADULT WITHOUT LEGAL RESTRICTIONS AND ARE IN COMPLIANCE WITH ALL LOCAL, STATE, AND FEDERAL LAWS. ALL PRODUCTS WE SELL ARE FOR ADULT USE ONLY. CHECK ALL LOCAL LAWS BEFORE PLACING YOUR ORDER.
- NO AIR SHIPMENTS ARE ALLOWED FOR ITEMS WITH BATTERIES.
Warehouse Pickup Instructions
- ALL PICKUP ORDERS MUST BE PLACED AT LEAST 24 BUSINESS HOURS PRIOR TO PICKUP.
- MINIMUM ORDER FOR PICK-UP AT OUR WAREHOUSES IS $100.00. ORDERS LESS THAN $100.00 WILL BE CHARGED A $7.50 SERVICE CHARGE.
- NO INSPECTION OF MERCHANDISE PRIOR TO SALE CAN BE ALLOWED.
- TO AVOID DELAYS, SCHEDULE PICKUP TIMES AT THE TIME OF ORDERING.
Return Instructions
- ALL RETURNED MERCHANDISE IS SUBJECT TO A RESTOCKING FEE: FIREARMS – 5%, ACCESSORIES – 10%, AMMUNITION, POWDER, PRIMERS – 15%.
- CUSTOMERS THAT REFUSE SHIPMENTS WILL BE RESPONSIBLE FOR ORIGINAL AND RETURN FREIGHT CHARGES.
- CUSTOMERS WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES AND ADDITIONAL CARRIER FEES ON PACKAGES THAT ARE UNABLE TO BE DELIVERED (REFUSED, UNABLE TO OBTAIN ADULT SIGNATURE, 3 DELIVERY ATTEMPTS, ETC.).
- NO MERCHANDISE ACCEPTED FOR RETURN WITHOUT A RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR SHIPPING CARTON. THIS RETURN NUMBER MUST BE OBTAINED FROM OUR CUSTOMER SERVICE DEPARTMENT WITHIN 30 DAYS AND RETURNED WITHIN 30 DAYS. IF ITEMS ARE NOT RECEIVED AFTER 30 DAYS OF RA DATE, RA WILL BE CANCELLED.
- RETURN SHIPPING LABELS ARE ONLY PROVIDED FOR DEFECTIVE/DAMAGED ITEMS OR IF A MISTAKE IS MADE ON GET GUNS N AMMO’S PART.
- MERCHANDISE RETURNED MUST BE RE-PACKED IN SUCH A WAY THAT IT IS IN SALEABLE CONDITION WHEN RECEIVED (NO WRITING AND/OR TAPE ON MANUFACTURER PACKAGING, NO DAMAGED/OPENED PACKAGING, ETC.). IF ITEMS ARE RECEIVED IN THIS MANNER, THEY ARE SUBJECT TO BE RETURNED BACK TO YOU (AT YOUR COST) OR A FULL RESTOCKING FEE WILL BE ASSESSED.
- IT IS SOLELY AT GET GUNS N AMMO’S DISCRETION TO ACCEPT RETURN MERCHANDISE; ADDITIONAL RESTOCKING FEES WILL BE CHARGED FOR LARGE QUANTITIES, OLD PACKAGING, OR OTHER UNUSUAL CIRCUMSTANCES.
- GET GUNS N AMMO IS NOT A WARRANTY STATION FOR ANY COMPANY; THEREFORE, WE DO NOT ACCEPT WARRANTY REPAIRS. WARRANTY REPAIRS SHOULD BE SHIPPED TO MANUFACTURER OR THEIR AUTHORIZED SERVICE CENTERS.
- GET GUNS N AMMO WILL ONLY ACCEPT UNALTERED/NEW IN BOX ITEMS FOR RETURN. ITEMS THAT CANNOT BE RETURNED INCLUDE OVERSIZED ITEMS, SPECIAL ORDERED ITEMS, HYGIENIC PRODUCTS, HAZARDOUS ITEMS, FOOD PRODUCTS, SAFETY PRODUCTS, AND OPTICS THAT HAVE BEEN ATTEMPTED OR COMPLETED INSTALLATION.
Damaged or Missing Merchandise Instructions
- ALL DAMAGES AND SHORTAGES MUST BE REPORTED TO OUR CUSTOMER SERVICE DEPARTMENT WITHIN 3 DAYS.
- TAKE PICTURES OF DAMAGES AND SAVE SHIPPING CARTONS AND DOCUMENTS FOR POSSIBLE INSPECTION BY THE CARRIER.
Hazardous Materials Ordering Instructions
- POWDER, PRIMERS, AND PERCUSSION CAPS ARE CLASSED AS HAZARDOUS MATERIALS. THE FOLLOWING CHARGES APPLY PER SHIPPING CARTON FOR HAZARDOUS MATERIALS: UPS – $48.00, FEDEX GROUND – $48.00, SPEE-DEE – $24.00. THIS IS ABOVE ANY OTHER SHIPPING CHARGES.
- IF SHIPPED OTHER THAN UPS/FEDEX, THE FREIGHT CARRIER’S ACTUAL HAZARDOUS FEES WILL APPLY.
Holidays
- MAY 27, 2024 • NOVEMBER 28, 2024 • DECEMBER 31, 2024 OPEN 8:00 AM – 12:00 NOON
- JULY 04, 2024 • DECEMBER 24, 2024 • JANUARY 01, 2025
- SEPTEMBER 02, 2024 • DECEMBER 25, 2024
Customer Service Contact Information
- PHONE: 800-851-4373 EXT. 207
- FAX: 618-443-3868
